The Limitations of Rating Nursing Care by Customer Surveys

Ink and collage on paper by Julianna Paradisi 2017

Either They Loved It or They Hated It

While toasting the same English muffin for the second time that morning and cursing that it would make me late for work, I conceded we need a new toaster. It doesn’t matter whether I set the darkness level on 1 or 4;  the muffin comes out barely tinged. Select 5 or beyond, the muffin is burnt, and sets off the smoke detector. It’s time to buy a new toaster.

I found one I liked, shopping online. It had been purchased by over 1,500 other people; 55% of them rated it 5 stars. The other 45% of ratings ranged between 1 and 4 stars. The comments, however, were evenly split, 50/50. People either loved it or hated it. There was no in-between.

This made me laugh.

As with Toasters, So with Nursing Care

Likewise, many hospitals, in an effort to improve care, send out satisfaction surveys asking patients to rate their nursing care. In my experience, the results are similar to the toaster’s ratings: about half the patients rave about their care. Some mention their nurses by name, elaborating on specific details about their experience.

The other half complain bitterly that their […]

2017-03-31T10:28:07-04:00March 31st, 2017|Nursing, nursing stories, patient experience|3 Comments
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The Buzz at Nursing Conferences about Quality and Healthy Work Environments

“I was struck by the preponderance of sessions dealing specifically with incivility and bullying (in both academia and practice settings).”

Recent back-to-back nursing meetings gave me a lot of food for thought. After attending conferences, I like to find the overall theme—not just from the scheduled topics, but from the posters and the exhibits and the general “buzz” from conversations. Here’s my take on the two meetings I attended this month.

ANA’s 2017 Translating Quality into Practice Conference

This conference started with an opening session focused on quality from a consumer point of view. Keynote speaker Harry Greenspun asserted that today “it’s the patient or family’s responsibility that the right thing happens at the right time by the right person.” Nurses, he said, are the group that needs to engage and empower consumers (who, he said, should only be called patients when they are receiving care) in improving care.

ANA president Pam Cipriano added that “nurses are the ones doing the work on quality—all the projects and quality improvement is being done on the backs of nurses.”

While some sessions focused on specific clinical practices (reducing hospital-acquired infections or falls, for example), many focused on broader aspects of quality improvement—how systems can support QI change and integrate new technology (mobile apps, simulation).

There was also discussion relating to staffing strategies and teams (though the cynic in me feels that much of the strategies […]

2017-03-29T13:31:16-04:00March 29th, 2017|Nursing|0 Comments
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AJN in April: Nurse Perceptions of Risk for Harm, Climate Change and Mental Health, More

The April issue of AJN is now live. Here are some articles we’d like to bring to your attention.

CE Feature: Original Research: Do Nurses or Electronic Assessment Tools Better Predict Risk for Harm?

In many hospitals, nurse-led “safety huddles” are used to relay patient safety information, although whether this effectively identifies patients at risk for harm has not been determined. New electronic risk assessment tools are designed to identify patients at risk for harm during hospitalization, based on specific markers in the electronic health record. The authors of this study compared the results of both methods, finding statistically significant differences in the way nurses and data mining software identify risk of harm. In many instances, factors that the software captured had been anticipated by the nurses or were already addressed in the plan of care.

CE Feature: Overactive Bladder in Women

This article provides an evidence-based review of the screening, assessment, and management of overactive bladder in women, many of whom do not seek help for the condition and try to self-manage its symptoms, which may inadvertently worsen them. Those with overactive bladder often experience related physical and psychological symptoms and report a poorer quality of life than other […]

2017-03-27T09:34:06-04:00March 27th, 2017|Nursing|0 Comments
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Nurses Try Out Plant-Based Diet, Report Health Benefits

            If you don’t take care of your body, where will you live?

Photo from Shutterstock.

This adage, sometimes attributed to Chinese philosopher Lao Tzu, reminds us that the personal choices we make are important. Drugs and procedures are unlikely to ensure continuing good health, especially if we don’t first attend to the basics. And when it comes to personal choices, nothing is quite as personal as food.

Maybe this is why some nurses and physicians are so quick to dismiss decades of promising research on the effects of meatless diets. “People will never change the way they eat; it’s not worth talking about.” But as Michael Greger, a general practitioner specializing in nutrition and an advocate for plant-based diets, once said in a lecture I attended, “That attitude may be one of the true leading causes of death and disability.”

In “A Plant-Based Nutrition Program” in this month’s AJN, Joanne Evans and colleagues describe the results of a “personal experiment” in which nurses at three faculty-led community health clinics associated with George Mason University followed a plant-based diet for three weeks. Their goals were to

2017-12-19T10:03:39-05:00March 22nd, 2017|Nursing, nursing research|11 Comments
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Worked at Home During the Blizzard? Not Nurses

Photo: MTA New York City Transit / Marc A. Hermann/via Wikimedia Commons

We’ve come through another blizzard here in New York. Many people worked from home that day (we did, at AJN, since the office was closed), or enjoyed the luxury of spending the day safe at home with family. But most nurses had to find a way to get to work.

Long Slog to the Bronx

Many years ago, I worked the evening shift at a hospital for the terminally ill. I was assigned to work on the day of a blizzard. I love my work and had no one to worry about at home, so I was determined to get to the hospital. I usually took a bus across the Bronx to work, but the buses weren’t running. My only option was to take the subway south […]

2017-03-20T09:40:52-04:00March 17th, 2017|Nursing, nursing stories|3 Comments
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Views expressed on the blog are solely those of the authors or persons quoted. They do not necessarily reflect AJN’s views or those of Wolters Kluwer Health/Lippincott Williams and Wilkins.
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